Bot/Macro Report

You have just seen a player, or noticed this for a while, and suspect this player of using unofficial software to play, or using a “Macro” or a so-called “Tasker” or “Bot”.

To report this player, the player must be on your screen. When you “Right Click” on the player, you will see some options i.e Message to "Player", and you should select where it says “Report Offence", to continue reporting.

The name of the character that you are reporting will appear in the box, if it is not that character, you have clicked on the wrong player and will need to click "Cancel" and start again or press "Esc". Then you need to click on “Report Bot/Macro” which is outside of the box. You have completed step 1 of 4, and will now proceed to step 2.

You will see a window to select a reason and there is only one for this report; this is where you need to select the only option available “using unofficial software to play”. Below, on the same window, it tells you what it means by “using unofficial software to play”. It means, "The player has used unofficial software e.g. a macro program or a so-called tasker or bot, or manippulated the client program" You can proceed to the next step. You have now completed step 2 of 4.

You will now see a window with one big box; this is where you need to give an explanation about the player you are reporting, you should make it as detailed as possible including why you say this player is botting, so Customer Support can understand your report more clearly. You can click “Next” and proceed to the next step. You have completed step 3 of 4. You will now see a window that has a few boxes; this is where you will see an overview of the details that you provided, the character name will be displayed, the reason that you selected which is fixed at “using unofficial software to play”, and the comment that you provided. You should check that everyone thing is correct here, it not you can click “Previous” to change anything you need to. If it is all correct, you need to select “Send”, you will then get a message showing the success or failure of your report. Please remember that once you have sent the report and it has been successful, you cannot go back.

You will now recieve one of the following messages after sending your report to Customer Support.

1) Thank you for reporting this statement. Your report will be processed by customer support as soon as possible. You can find the result of your report at your account page.

2) Report failed. You have reached the maximum limit of possible pending reports.