Statement Report

To report a statement you need to “Right Click” on the statement that you want to report. When you “Right Click” on the statement, you will see some options i.e 'Message to "Player", and you should select where it says “Report Offence”. You are alloud only 2 pending reports at any one time. If your report gets rejected it will stay on your account page for 30 days. If you have 4 rejected reports you will not be able to report anything untill they clear. You can continue if you can or report it to another player if it is really disturbing.

The name of the play whoes statement you are reporting and the statement that you are reporting will appear in the boxes, if it is not that statement, you have clicked on the wrong statement and you will have to click "Cancel" or press "Esc" and start again. Then you need to click on “Report Statement” which is outside of the box. You have completed step 1 of 4, and will now proceed to step 2.

You will see a window with a list of reasons (Rule violations); this is where you need to select the reason for reporting the statement i.e 'Offering Tibia items for real money'. There is a list of different things, you should select the one that the statement applies to, and for example, if you see a statement that is advertising Tibia items for real life money, you would select “offering Tibia items for real money”. Below, on the same window, it tells you what it means and gives an example of what it could be, in this case it says “Statements can be reported if they advertise trades of real money for Tibia goods. This includes also offers to buy or sell premium time.”. If it is still illegal, you can proceed to the next step. You have now completed step 2 of 4.

You will now see a window with 3 boxes; you will see the statement in the top box. This is where you need to give an explanation about the statement that you are reporting, you should make it as detailed as possible, especially if it is not very obvious. In the middle box, you can provide a translation on the statement if it is in another language, for example, if the statement is in polish, and is illegal, you would write what it means in English, so Customer Support can tell if it is an illegal statement. You can click “Next” and proceed to the next step. You have completed step 3 of 4.

You will now see a window with a few boxes; this is where you will see an overview of the details that you provided, the statement will be displayed, the reason that you selected, the translation of the statement if applicable, and the comment that you provided. You should check that everyone thing is correct here, it not you can click “Previous” to change anything you need to. (You can never alter the statement that you are reporting), if it is all correct, you need to select “Send”, you will then get a message showing the success or failure of your report. Please remember that once you have sent the report and it has been successful, you cannot go back.

You will see one of the following messages after sending your report to Customer Support.

1) Thank you for reporting this statement. Your report will be processed by customer support as soon as possible. You can find the result of your report at your account page.

2) Report failed. You have reached the maximum limit of possible pending reports.