Name Report

You have just seen a name that violates the Tibia rules; you want to report it to Customer Support. There is 2 ways in which you can report the name. You are alloud only 2 pending reports at any one time. If your report gets rejected it will stay on your account page for 30 days. If you have 4 rejected reports you will not be able to report anything untill they clear. You can continue if you can or report it to another player if it is really disturbing.

The first way is if you can see the player on your screen that has the illegal name. When you “Right Click” on the player, you will see some options e.g Message 'Player', 'Invite to Party', but you should select where it says “Report Offence”. If you can’t see the player, log in at the Tibia website, (tibia.com), and then search for the character you want to report, and you will a button next to the name, 'Report Name'. It will then ask for similar things as follows. (Please remember this acounts to your reporting limit also).

The character name that you are reporting will appear in the box, if it is not that name, you have clicked on the wrong player. Then you need to click on “Report Name” which is outside of the box. You have completed step 1 of 4, and will now proceed to step 2.

You will see a window which has a list of reasons (Rule Violations) for example: 'Insulting'; this is where you need to select the reason for reporting the name. There is a list of different things, you should select the one that the name applies to, for example, if you see a name that is racist, you would select “Racist”. Below, on the same window, it gives you examples of what is considered illegal and what is considered illegal. If it is still illegal, you can proceed to the next step. You have now completed step 2 of 4.

You will now see a window with two boxes to type in, (Comment and translation if needed); this is where you need to give an explanation about the name that you are reporting, you should make it as detailed as possible, especially if it is not very obvious. In the top box, you can provide a translation on the name if it is in another language, for example, if the name is in Polish, and is illegal, you would write what it means in English, so Customer Support can tell if it is an illegal name. You can click “Next” and proceed to the next step. You have completed step 3 of 4.

You will now see a window with a few boxes giving you details on your reoprt; this is where you will see an overview of the details that you provided, the name will be displayed, the reason that you selected, the translation of the name if applicable, and the comment that you provided. You should check that everyone thing is correct here, it not you can click “Previous” to change anything you need to. If it is all correct, you need to select “Send”, you will then get a message showing the success or failure of your report. Please remember that once you have sent the report and it has been successful, you cannot go back.

You will recieve one of the following messages after sending your report to Customer Support:

1) Thank you for reporting this name. Your report will be processed by customer support as soon as possible. You can find the result of your report at your account page.

2) Report failed. You have reached the maximum limit of possible pending reports.