Support

You can get support from Cipsoft from the following details:

Tibia Support: support@tibia.com (If you need to speak to customer support about Tibia, the website, or something you are uncertain about which is not explained on the tibia.com website, or an issue there may be i.e. unfair banishment, this is the e-mail you need).

Billing Support: billing@tibia.com (If you need to speak to the Tibia billing department for issues about payments, premium and extra services, this is the e-mail you need).

(When sending an e-mail, make sure you explain properly to the customer support team exactly what you need, or the issue, so they can help you to the best of their ability.

Please remember that foul language and offensive statements will not be tolerated, therefore, please refrain from using such language when e-mailing.

You cannot e-mail saying 'I have been banished for using unofficial software to play, I didn't, remove my banishment' as this will not work, banishments like this, will be final as it is correct).