Complaints

If you want to complain about something, you can e-mail support@tibia.com. Please read below what complaints are acceptable and what is not. Please do not use foul language or make offensive statements when e-mailing as this will not be tolerated, and will most likely have your complaint ignored.

Example 1: 'Hello, My character is XX and I am e-mailing on behalf of an unfair banishment. I have been banished for 30 days and have a permenent crimincal record days account sharing, when I haven't and have not said that, the statement in my criminal was reported but that was not the intention, so please could this be investigated. Thank you.' - This example would be conidered friendly and not bashing and therefore is more likely to be investigated, ofcourse only if it is true what you say after they check, they will make a final decision.

Example 2: 'I HATE YOU CIPSOFT YOU IDIOTS, YOU BAN ME NO REASON YOU ******* IDIOTS CHECK NOW!!!!!!!!' - Mistakes can happen, this does not mean you can behave in this manner, you will most likely not have your case investigated which such an e-mail.